A picture is worth a thousand words, as they say, so if you've never heard of YaSM before and want to know what it is about, we suggest that you watch this video:
Then, if you would like to read more about the ideas behind YaSM, we provide a wealth of information in the YaSM Wiki, such as
For organizations that want to get serious with introducing YaSM, we offer a detailed reference process model in popular formats such as Visio and ARIS. This model (we call it the "YaSM Process Map") contains a complete set of process diagrams and document templates and it is the ideal tool to get started with YaSM, because the graphical presentation makes it easy to understand the YaSM processes. Once you have understood YaSM, designing the service management processes in your organization is not too hard because you can simply modify existing content instead of starting with a blank page.
Again we suggest that you watch a couple of videos to get a good first impression of the YaSM Process Map. To start with, you may want to watch the
Of course there is also detailed information about the YaSM Process Map on our web site:
And finally, if you have any questions, you can ask the YaSM community: