It's easy to get lost in the details of the service management frameworks, so we've created a series of videos to give you the big picture: These videos are a good starting point for learning about the time-tested, simple principles we must get right in order to become successful providers of services.
And we also show you how YaSM helps you with applying these principles in practice.
For now, we have completed five videos:
I hope you'll like the videos, and if you have any questions or comments please post them right here in the YaSM community.
Stefan (YaSM community moderator)