We have been providing support to our customers for many years, and whoever needed our help typically sent us an email or called us by phone. But we are in the business of service management best practice, so we thought it is about time for us to eat our own cooking and start using a proper platform for providing support.
You'll notice that we also create forum posts of our own. This is because some support requests continue to reach us via email and telephone, and if the questions asked are of general interest we post them here in the support forum, so that all of you can see our answers.
Stefan (YaSM community moderator)